It’s really easy to download the Manchester United App from your smartphone or tablet device. If you’re using an iPhone, iPad or Apple device just head to the App Store. If you’re on an Android device, simply go to the Play Store.

All supporters will need to access their match tickets in the app this season. There are no other options available, therefore unfortunately you will not be able to attend if you’re unable to access your tickets in this way. Please contact our Supporter Services team to discuss your options if you need to cancel your tickets.

If you previously accessed tickets using your Apple or Google wallet, your phone can support in-app tickets.

 Advanced specifications

For iOS (Apple) devices: you will require a device running iOS 15 or above. (iOS 15 is supported by iPhone 6s or newer (2015 onwards).

If you have any questions around devices, please contact Supporter Services.

All match tickets will be issued in the Manchester United App, therefore if your device does not support apps, you will need to replace your device to be able to attend games at Old Trafford going forward. For iOS (Apple) devices, you will require a device running iOS 15 or above (supported by iPhone 6s or newer i.e. 2015 onwards) and for Android (Google) devices it will need to run at Android 9 or above.

We regularly review and revise which Operating Systems our app supports so that we offer a stable and secure experience for fans. As with all other apps, this can mean dropping support for older OS versions, which means new app updates are then no longer available. This usually happens around the release of Apple and Google OS updates in the latter half of the year.

Please log in to the Manchester United official app with the same log in details you use to access the ticketing website.

Make sure to check you do not already have an existing online account by attempting to reset your password. If your account already exists, you will receive a reset password instruction email.

Alternatively, please create an online account. Please make sure you use the same details you use to access tickets from the ticketing website. This will automatically link your online account to your Season Ticket information or Official Membership information.

1. Tap on "My United" (bottom-right on the menu ribbon)
2. Select the cog icon in the top-right corner
3. Tap "My Profile" and "Log out"
4. Select "Yes" to log out of the app

Tap the “My United” icon in the bottom right corner of your device, which will open to your profile page. Scroll down and you will see a button with a photo of Bruno Fernandes on a grey background labelled “My Tickets”. Tap the button to view your upcoming tickets.

Please ensure you are logged into the correct account and are on the latest app version (10.4.22). To check this, please go to the App Store on your device and ensure you have no updates available.

Alternatively, go into the Manchester United official app and tap the cogwheel in the top right corner of the screen. Select "General" and then "Help". The app version will be displayed at the bottom of the screen. If you are not on 10.4.22 or higher please go to your device’s app store and upgrade the app.

This is one of the new security features of the app that will help to keep your ticket secure. When you tick the box and proceed your Supporter ID and all tickets that you own will only be visible only on this device. You cannot log in on a different device to access your tickets.

If you are 16 or under/have a carer/have an App Ticket relationship set up, your parent/guardian/carer will still be able to see your tickets on their device. (Please take a look at the Linked Accounts and Ticket Relationships FAQs below.)

If this is not the device you will be taking with you to the matches, do not proceed and please close the app at this point and redo the process on the device you will be taking with you to Old Trafford on match day.

“Ticket Verification Screen”

Please open a web browser, go to tickets.manutd.com and log in. You will be presented with a “complete your registration page”. Please fill in the missing details and return to the app and try again. If you are struggling, please contact Supporter Services.

“This is not your authorised device”

This means that you have already authorised a different device as your primary device on your account. This means that only on that device you are able to access your tickets. Please contact Supporter Services for more information.

“Oops something went wrong” message

To fix this error, please log out of the app, and then force close the app. Re-open the app and log back in using your ticketing credentials. Navigate back to ‘My Tickets’. The error should now be gone. If the error persists, please contact Supporter Services.

How to log out

1. Tap the back arrow (in the top-left corner) to return to the My United screen
2. Tap on the cog icon in the top-right corner
3. Select "My Profile"
4. Tap "Logout" and "Yes"

If you have attended a fixture this season, you will be familiar with QR code tickets. On matchday, your QR code will automatically appear 3 hours before kick-off.

We are introducing NFC tickets for upcoming games. These tickets to not have QR codes and use the same technology as Google or Apple Pay.

Open your ticket and download to your Google or Apple wallet.

On matchday, simply select your ticket and tap your phone at the turnstile as you would make a contactless payment at a till or checkout. 

To make it easier for you to manage your tickets throughout the season, you will have a separate ticket for each fixture.

This means, if you choose to donate, forward or you’re your ticket, it will be removed from your upcoming fixture list.

QR CODE TICKETS

To ensure all your tickets will be available without internet connection, please click on every individual match. When your ticket has stored to your phone, you will see an icon confirming that your tickets are now downloaded to your app.

NFC TICKETS

You will need to download your ticket to your Google or Apple wallet. Simply open your ticket in the app and download to wallet. On matchday, tap your phone to the scanner at the turnstile in the same place as you would scan it for a QR code ticket.

No, tickets can only be accessed via the Manchester United App. 

Go to "My Tickets", select your fixture and add to your Google or Apple Wallet.

We recommend accessing your ticket in the app before arriving at the stadium. Your QR code will load 3 hours before kick-off.

If your ticket has not appeared in the app, please ensure you are logged in on the correct account and that you have a ticket purchased for the game. If you still do not see your ticket, please contact Supporter Services.

We have moved to NFC tickets, which means your ticket will no longer show a QR code. Simply click into your ticket, add to your Google or Apple wallet prior to the game and tap your phone to the scanner at the turnstile.

We have moved to NFC tickets, which means some tickets will no longer show a QR code.

Simply click into your ticket, add to your Google or Apple wallet prior to the game and tap your phone to the scanner at the turnstile.

Don’t worry if you have a QR code on your ticket, this will still work at the turnstile.

Yes, we will contact you as and when to expect to see your cup ticket in the app. 

Screenshots are not valid tickets and will not work at the turnstile.

Yes, if you cannot attend a game, please forward, donate or list your ticket for resale as usual.

When applicable, you can forward, donate or list your ticket via the app or the ticketing website.

• You can forward a ticket until three hours before kick-off
• Resale is available until two weeks before the fixture
• Donation is available to use until two weeks before the fixture

Visit our App Ticket Hub for video guides and tutorials.

We have moved to NFC tickets, which means your ticket will no longer show a QR code. Simply click into your ticket, add to your Google or Apple wallet prior to the game and tap your phone to the scanner at the turnstile.

We have moved to NFC tickets, which means some tickets will no longer show a QR code.

Simply click into your ticket, add to your Google or Apple wallet prior to the game and tap your phone to the scanner at the turnstile.

Don’t worry if you have a QR code on your ticket, this will still work at the turnstile.

NFC is always available on iPhone devices - no action is required.

If you have ever used your phone to pay at a checkout, access concert or travel tickets, your NFC setting will already be switched on.

If you see your ticket with an on-screen message "This is an NFC ticket" - this means your NFC setting is turned off.

1. Go to your device menu
2. Select "Settings"
3. Enter "NFC" into the search bar
4. Turn on your NFC settings

To keep tickets secure, by default, you will only be able to see your own ticket on your device.

No action is needed, as long as you have strong relationship in place. Your child/dependant’s tickets will automatically appear on your device too.

Please note, a child is recognised as someone aged under 16.

If you need to set up a strong relationship, you can do so via the ticketing website.

You will need to set up a strong relationship type with your carer via the ticketing website. Once in place, your carer’s tickets will automatically appear on your device too.

For security reasons, by default, you will only be able to see your own ticket unless you are currently strongly linked to someone aged 16 and under or you are a disabled supporter who has a carer.

It is possible to create a new App Ticket relationship type to see someone else’s ticket, regardless of their age.

Please note, you can only have up to a maximum of 6 supporters linked to your profile with an App Ticket relationship type.

This new relationship type should only be used with trusted people, those whom you set up the relationship with have full control of your ticket. They can forward, resale or donate your ticket.

You can create an App Ticket relationship in the same way you set up a linked account.

QR CODE TICKETS

Your QR code will load 3 hours before kick-off, provided your ticket has downloaded to your app. You will not need internet connection for it to appear.

NFC TICKETS

If you have an NFC ticket, this will not show a QR code. You will need to download your ticket to your Google or Apple wallet. Simply tap your phone to the scanner at the turnstile in the same place as you would scan it for a QR code ticket.

If your ticket doesn’t just appear, simply close and reopen the app.

QR CODE TICKETS

You do not need internet for the QR code to appear 3 hours before the game, provided your ticket has downloaded to your app.

Your QR code will automatically appear; go to your list of upcoming matches and click into your match ticket.

If it doesn’t just appear, simply close and reopen the app

NFC TICKETS

Make sure to download your ticket to your Google or Apple wallet before matchday. On the day of the game, your simply tap your phone to the scanner at the turnstile as you would making a contactless payment.

If you face issues with the app or your ticket not opening fully at the turnstile this will be due to a low connection, connect to the free stadium Wi-Fi and you will be able to access your ticket.

NFC TICKETS

Open your Google or Apple wallet to open your match ticket and tap your phone at the turnstile.

If you have previously accessed your ticket in the app, your ticket will remain stored on your device even when you are offline.

Phone battery or charge is the responsibility of the device owner. 

Supporters can bring small phone chargers into the stadium (they must be able to fit into your pocket). Please refer to match day bag restrictions and security policy here.